Answers about game top-ups, payments, credits, and your GAMEJIRA account
Choose a service and product, select a package, and enter the information required for that product. Buy it now or add it to your cart. At Checkout, review your details, coupon, and total before selecting a payment method. After payment is confirmed, track the order under History > Orders.
Checkout supports GAMEJIRA credit when your balance is sufficient and any currently enabled payment channel, such as PromptPay. Available methods, fees, and the final total are shown for review before you pay.
Open History > Orders to see the latest status and details. Automatic products are processed after payment is confirmed, while services handled by the team may take different amounts of time depending on the product. If chat is available for the product, the order will have its own conversation.
You can cancel an unconfirmed payment from its payment page. Once payment is confirmed or fulfillment has started, you cannot cancel it yourself because these are digital products. Use the order chat to ask the team to review the case.
Buy Now takes you to review and pay for the selected product. Add to Cart is useful when you want to combine multiple items before Checkout. In either case, review the package, top-up details, quantity, coupon, and final total before paying.
Open History > Orders. Supported orders show Buy Again to return to the product, and completed orders show Write a Review. Always review your top-up details before buying again because account or server information may have changed.
Sign up with email and password, or use Google, Facebook, or LINE. Email sign-up requires the verification code sent to your inbox. Complete your name and phone number before placing an order.
Click "Forgot Password" on the sign-in page → Enter your registered email → Check your email and click the reset link → Set a new password.
You can update your name, phone number, and email from Profile. Changing your email requires a code sent to the new address. Language, theme, and password controls are available under Settings.
Check your email and password. If you forgot your password, request a reset link from the sign-in page. If you registered with Google, Facebook, or LINE, use the same provider and complete any email verification requested by the system.
Manage social accounts from the Connect your social accounts section on Profile. You can connect another provider or unlink one you no longer use. The system will not let you remove a provider if it is your account's only sign-in method.
Copy the 6-character code from the email and paste it into the first field. The system fills the remaining fields automatically. If the code expires or the message does not arrive, check Spam or Junk and request a new code from the verification page.
Open Top Up, select an enabled channel, choose an amount or enter a custom amount, and follow that channel's instructions. Depending on availability, methods may include PromptPay QR, TrueMoney Wallet, or a TrueMoney gift link. After completion, check History > Credit Top-ups.
Credits do not expire. You can use them at any time until they run out.
No. Credit is stored value for purchases within GAMEJIRA only. It cannot be withdrawn as cash, transferred to another account, or exchanged for anything else.
The channel fee and transfer total are shown before you confirm. PromptPay may add a unique satang amount to match your payment. Transfer the exact amount shown on the QR. After confirmation, the extra matching satang is returned as GAMEJIRA credit.
Open History > Credit Top-ups to see the amount, channel, and latest status. If a transaction has expired, been cancelled, or failed, create a new one and use only its new amount. Do not transfer to an expired QR or amount.
The main services are direct top-up, ID-and-password top-up, and digital cards or codes. Active categories appear on the Home and Game Top-up pages. Select a category to see products and packages currently available.
Check History > Orders and open the order details. If the status has not updated or exceeds the stated processing time, open that order's chat and send the details to the team. Never send your password or OTP.
Check your UID, server, and all other details before paying. If there is a problem after ordering, contact the team immediately through the order chat with details and evidence. Delivered digital goods are non-refundable unless the item is genuinely defective and the issue was not caused by information entered by the customer.
Direct top-up uses game account details such as a UID and server without requiring your password. ID-and-password top-up requires the team to access the account using the information specified by the product. A digital card or code is delivered for you to redeem yourself. Always read the product details before selecting a service.
Required information varies by game and service, such as UID, server, Player ID, username, or platform. The product page shows every required field. Copy the information directly from the game and check it again before paying, because incorrect details may cause the top-up to fail or reach another account.
Enter login details only in the product fields for a service that explicitly requires an ID and password. Never send an OTP, email verification code, or password-reset link through chat. After the order is completed, change your game password and enable two-factor authentication if the game supports it.
Yes. On supported product forms, you can save top-up details and select them during a future purchase. Manage, edit, or delete them under Profile > Saved Information. Always review the selected details before confirming an order.
Out of stock means the package currently has no inventory ready for delivery. Temporarily unavailable may indicate maintenance, a provider interruption, or a temporary pause in accepting orders. The purchase action stays unavailable until sales resume. Choose another package or check again later.
The website uses security measures and collects only the information needed to provide the service. Some data may be shared with transaction service providers or disclosed where required by law. See the Privacy Policy for purposes, retention periods, and your data rights.
Make sure you are on GAMEJIRA.COM, verify the payment method and amount shown on the payment page, and wait for the website to confirm the result. Never share your password, OTP, or password-reset link.
Check the browser address bar for the GAMEJIRA.COM domain and an HTTPS connection. Do not sign in or pay through a misspelled domain. If a link looks suspicious, open the website by typing the domain yourself.
Never send an OTP, email verification code, password-reset link, email password, or payment credentials. For an ID-and-password service, enter only the details requested in the dedicated product fields, and change your game password after fulfillment.
Coupons may have a minimum purchase, eligible-product rules, an expiry date, a usage limit, or a new-customer restriction. Checkout shows only coupons valid for the current cart and calculates the discount before payment.
For order issues, open History > Orders and enter that order's chat so the team can see the relevant details. You can also email [email protected] or contact the LINE Official Account @gamejira.
Do not transfer using the old QR. Create a new payment transaction and review its new amount before transferring. Each QR has its own expiry time and matching amount, so using an old QR may prevent automatic confirmation.
Keep the page open while the system checks the payment. PromptPay confirms automatically after the payment is received. For TrueMoney Wallet, use the transfer-confirmation action shown on the page. If the status still does not change, check the transaction history and contact the team with the transaction number. Never send an OTP.
Can't find what you're looking for?
Contact our team through order chat, email, or the LINE Official Account.