Find answers to frequently asked questions about GameJira
Select the product → Fill in required information (e.g. UID, Server) → Choose a variant → Click order → Pay via the system → Wait to receive your code or item
We support payments via PromptPay, LINE Pay, TrueMoney Wallet, and ShopeePay. You can also top up credits in the system first.
For Auto products, delivery is instant after payment. For Manual products, it may take 5–30 minutes depending on the complexity of the order.
You can only cancel orders with "Pending" status. Orders that have already been fulfilled cannot be cancelled.
Click "Sign Up" → Enter your email, password, and personal info → Confirm registration. You can also sign up via Google or Facebook.
Click "Forgot Password" on the sign-in page → Enter your registered email → Check your email and click the reset link → Set a new password.
You can update your personal info on the "Profile" page. Changing your primary email may require contacting support.
Check that your email and password are correct. If the problem persists, try resetting your password. If you signed up via Social Login, use that method.
Go to the "Top Up" page → Choose the amount → Select a payment channel → Upload a slip or pay via the system → Wait for approval.
Credits do not expire. You can use them at any time until they run out.
Credits are generally non-refundable. In special circumstances, please contact support and we will consider your case.
We offer a wide range of products such as game top-ups, in-game items, game codes, gift cards, and more. Browse all categories on the home page.
Check your order status on the "My Orders" page. If you still haven't received it, contact support with your order number.
Contact support immediately with details of the issue. We will investigate and resolve it, or provide a refund/credit if necessary.
We use high-level encryption and security measures. Your data will not be shared with third parties.
Yes. We use certified payment systems and do not store credit card or financial data on our servers.
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You can reach us via Live Chat on the website, email at [email protected], or LINE Official Account @gamejira.